Shipping & Return Policy

Shipping and Return Policy

 
Which countries can the courier be sent to?
Every contry. Our customers are from all over the world. 

Which couriers you choose? and the delivery time?
The shipping ways are variable.
The empty capsules: default by EMS(7-15 days based on your contry. )
(Note: In special case, we choose DHL for a superior service .)
The manual capsule filler: by DHL or Fedex. (DHL takes about 3-5 days. FedEx takes about 5-7 days.)
The semi automatic capsule filling machine: by sea. (10-30 days based on your contry)
The automatic capsule filling machine: by sea. (10-30 days based on your contry)

Remarks: You could contact us if you have designated courier. We reseve the right of choosing the final shipping method.

The related official courier websites:
EMS (China Post): www.ems.post
USPS (USA): www.usps.com
DHL: www.dhl.com
FedEx: www.fedex.com

Shipping Cutoffs
capsulsino's shipping cutoff time of the capsules and manual capsule filler is 3 pm (GMT+8), while we try to ship every order the same day. It may take 24-48 hours to complete fulfillment of your order, except weekends or holidays. The delivery time might be delayed if you change some information of your order. Regarding Semi automatic capsule filling machine and automatic capsule filling machine, please contact us about details.

How much is the shipping charge?
Delivery charges / Shipping fee will be calculated and show you at the detail page of products. 

Tracking
All orders have a tracking number. The tracking numbers enable you to track status of the parcel . 
You could register in and obtain the tracking number on order status of your account.

Should I pay taxes and duties?
We are sorry that we are not capable of controlling the customs policy of importing country. The customs of every contry is different, so please contact your local customs about the taxes and duties.

Returns Policy
We understand there are some conditions that you have to return the goods. Maybe you choose wrong color or size. Maybe you regret to buy this product. The return is acceptable for capsulsino, but please contact us first and make sure your goods is not used and packed intactly. The valid return time is 30 days.

Will you refund my postage costs when i apply return?
The postage costs will refund due to our error. For instance: We sent the wrong item or the item is damaged or faulty. If this is not our mistake that cause this return, we are sorry that we are not responsible for the postage costs.


 
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